Shortage of Qualified Staff in Restaurants and Hotels: Solution Ideas and the Role of Technology
The issue of a shortage of qualified staff in restaurants, cafes, and hotels, which is commonly encountered, arises from various reasons. These reasons are not solely related to personnel; factors such as the approach of businesses towards their staff and a stressful work environment also contribute to lowering the performance of employees.
Digging into the root of the problem, it can be observed that the lack of an education base in this field is a significant cause for these issues in many businesses today. Listing other reasons:
- The rapid increase in demand for the sector and the resulting shortage of qualified personnel due to the need for staff.
- Particularly in regions where tourism is intense, there is a high demand for personnel, but the existing personnel resources are insufficient to meet this demand.
- Factors such as long working hours, low wages, and a stressful work environment, which are among the problems faced by businesses, reduce the motivation of employees.
In addition to following the evolving trend in the tourism sector, the lack of development in staff profiles negatively impacts both the business and the people on the receiving end of the service. This issue can be addressed by businesses implementing policies to train qualified personnel. For example, offering training and development programs to staff can increase qualifications and help cultivate personnel suitable for the business culture and its sensitivities. Moreover, creating a better working environment for employees can make them feel more attached to the business. Additionally, promotional and awareness campaigns can be conducted to increase interest in the sector and attract young talent.
In conclusion, although the shortage of qualified personnel in businesses is a significant problem, it is a challenge that can be overcome with the right solutions. Businesses can address this issue by making structural changes in areas such as personal development, job satisfaction, and the use of technology.
From a technological standpoint, some systems can progress even without personnel, reducing the workload, preventing missed orders, and satisfying guests who cannot receive the desired attention. Pardon, understanding the critical nature of this problem for businesses, has developed products that can be a solution to this issue with the advancement of technology. The Smart QR Menu developed specifically for restaurants, cafes, and beaches, as well as the Smart Hotel Assistant developed for hotels, will play a significant role in addressing these problems.
About Smart QR Menu:
The QR menu service is a system where you can showcase your menus in a digital environment. However, with Pardon Smart QR Menu, it goes beyond simply displaying menus digitally. It is a product developed to assist in the entire ordering process, addressing issues such as the shortage of qualified personnel. Pardon Smart QR Menu Service Features:
- Instant and unlimited product addition/update capability
- Real products and visuals
- Artificial intelligence analyses are presented weekly and monthly
- Multi-language option
- Customer representative service
- The ability to Tableside ordering, call a waiter, and online bill payment optionto make instant announcements and discounts with pop-up announcements at desired times
- Personalized menu experience for your guests
- User-friendly and quality interface service
- The ability to track customer complaints/requests instantly through the feedback feature
- Cross-selling opportunity
- The opportunity to reach potential customers through the Pardon Venue Recommendation platform
About Smart Hotel Assistant:
Many hotels use our Smart Hotel Assistant, a product developed to address issues arising from language-related challenges and consequently, the shortage of qualified personnel. While guests place orders in their language through the QR code in beach areas, rooms, or any service point, the order panel is displayed in the language used by your staff. Other features of the Smart Hotel Assistant:
- Order placing, calling a waiter, and online bill payment option from all QR points in the hotel, eliminating time losses and missed orders in the business.
- All information about hotel points, such as opening-closing hours, free product lists, etc., is available at any desired point with a single QR code.
- Follow your comparative analyses under the hotel roof.
- Differentiate your services with a landing page.
- Track your requests instantly through the feedback feature created for your requests.
- Reach your guests with notifications and campaigns instantly.
- Reach potential customers through the Pardon Venue Recommendation platform.
- Share the announcements you want instantly with pop-up announcements.
In today’s world, where technology is leveraged, and businesses are increasingly digitized, we are in an era where such businesses are more popular. After completing social and technical factors, such as the business culture and providing staff with various training, as mentioned in our article, you can make your business more preferred by finding solutions to the problem of a shortage of qualified personnel with the support of technology.
