Is it possible to eliminate the lack of personnel in hotels with the Pardon Hotel Software Program?
In the tourism sector, which is one of the most important sectors in the world and in Turkey, customer satisfaction is managed more sensitively compared to other sectors. The main goal of existing hotels and accommodation centers is to keep customer satisfaction at the highest level and to ensure that their guests stay in the happiest way possible, but the problems experienced in the sector lower the customer satisfaction standards. With the effect of the pandemic, the problems based on the lack of personnel, which have been experienced recently, are one of the reasons that negatively affect customer satisfaction.
So, are these problems just due to the pandemic?
The answer to that is unfortunately no. With the pandemic, the problems increased, but it would not be right to completely attribute the reason for this problem to the pandemic. According to the research on this problem, the lack of personnel in the hotels; shows itself at every stage of the tourism value chain. When we look at the numbers that emerged as a result of the research, the lack of personnel in the sector is reflected in the customers. As a result of this reflection, we see that the complaints from the guests have increased 5 times compared to 2018. Communication problems due to the lack of personnel, language breakdowns, and inadequate follow-up of the service make it difficult for the guests from time to time.
Thanks to our Smart Hotel Assistant service that we offer in hotels such as Pardon, our primary goal is to eliminate language-related communication problems and to offer hotel services to guests digitally. When we look at the service offered, it allows you to get the service you want from any point in the hotel, whenever you want, without having to talk to anyone. Thanks to Pardon’s artificial intelligence, it is our mission to analyze your consumption habits and preferences according to the service you want to receive and to provide you with the best experience. In addition, it aims to reduce the costs reflected in the hotel and to tolerate the employee shortage in the best way.
In order to access the service we provide in the easiest and fastest way, viewing all the services offered by the hotel on a single platform, namely Pardon, will enable your guests to easily access the facilities you offer. Pardon, allows your valued guests to easily view your services such as bar, spa, massage, and sauna while benefiting from accommodation service, on the other hand, it increases the sales rates by increasing the opportunity of cross-selling with campaigns and discounts. At the same time, it allows your guests to benefit from all your services instantly and up-to-date.
In short, Pardon Smart Hotel Assistant maximizes the experience of your guests, while increasing the sales of hotel businesses and greatly reducing the required workforce.