How to Create a QR Menu?
How to Create a QR Menu?
In recent years, QR menus have become quite popular, especially in the food and beverage industry, hotels, beaches, and nightclubs. Unlike regular QR menus, our Pardon Smart QR Menu service has a dynamic structure and offers sales-enhancing software solutions. We will introduce you to the Pardon Smart QR Menu service and then discuss points such as how to create a QR menu and the steps to follow.
What is a QR Menu?
A QR menu is a system that allows you to showcase your menus in a digital format, making it easier for customers to place orders. Digital menus, which customers can view by scanning the QR code on the table with their smartphones, have become widespread in recent years. The Pardon Smart QR menu, on the other hand, has a more dynamic structure compared to other QR menus and is equipped with an infrastructure that recognizes and caters to the user. Pardon Smart QR menu features include real-time unlimited updates, a management panel, genuine products and images, artificial intelligence analysis and recommendations, multi-language options, and optional services for ordering and payment at the table. Smart QR menus provide a two-sided satisfaction, delivering your orders to you with minimal time loss.
What are the Differences of the Pardon Smart QR Menu?
We offer the Pardon Smart QR menu service for businesses such as restaurants, cafes, hotels, beaches, shopping malls, and nightclubs. Personalized smart QR menus prepared for over a thousand of our businesses will provide many benefits to your establishment, starting with increasing customer satisfaction.
By using the Pardon Smart QR menu in your business, you can reduce your workforce, eliminate the printing costs of constantly changing menus, make instant changes to prices or products, increase workforce efficiency, and increase your income through your digitalized menu.
How to Create a QR Menu and Follow the Steps?
- To create QR codes for Smart QR Menus, you start by entering the venue institution through the “Add venue Institution” button on the Pardon Panel.
- Then, you add branches to the relevant institution through the “Add Branch” button, and the QR code of the relevant branch or branches is activated.
- Opening and closing hours are added to the branches, and the business is visible as open during the specified hours and closed outside of these hours.
- All world languages and currencies can be added to the relevant institution through the language and currency button.
- The next step is to open the categories in the menu. Numerous categories such as main courses, breakfasts, hot coffees, and more can be added to the business through the “Add Category” button.
- Images for categories can be edited specifically for the business. Additions can be made from the “Change Photo” button.
- Names, arrangements, and sorting between categories can be changed. All of these are done through the “Subcategories” button.
- The next step is to create the table layout in the business. Mass additions of tables can be made through the “Add Table” button, and a separate QR code is assigned to each table. These table QR codes serve as a tool for customers to transmit their orders to the kitchen. Each QR has a number or code, and customers can transmit orders to the kitchen based on these numbers or codes, preventing confusion in the system. Thanks to this application, the workload of the waiters decreases, and order circulation increases.
- The final step in creating a QR menu is to add the products. Before adding a product, start by assigning a category to the relevant product. The name and price of the product are written, and a photo of the product can be added from your own computer. By pressing the “Save” button, the product is added. All products are added in this way, and when the products are finished, the menu is created. Your QR menu is now ready for customers to scan and place orders!
If you are a restaurant, cafe, or hotel owner, fill out the form for detailed information.
Learn about the Smart QR Menu.
AI for Restaurants / Hotels
How Artificial Inteligence Is Used in QR Menus
The term artificial intelligence (AI), often heard but not always fully understood, is defined as systems that use datasets to perform specific tasks and can improve themselves by iterating the information they gather. Nowadays, AI technology is widely used in various fields such as language translations, recommendation systems, economics, finance, and e-commerce. Particularly, AI algorithms used in e-commerce have a significant impact on achieving targeted revenue and profitability. As AI continues to integrate into our lives in many areas, its use has become more widespread with advancing technology. Its application in the retail sector has proven its effectiveness. With the increasing digitization of the food and beverage industry, which constitutes a billion-dollar economy globally and in our country, technological infrastructures are becoming increasingly integrated.
To use artificial intelligence, it is necessary to establish the required infrastructure and adhere to certain criteria. Pardon is the first company globally to use AI recommendations in the food and beverage sector. Before exploring this topic in detail, let’s examine the current state of ordinary QR menus used in restaurants, cafes, and hotels.
Ordinary QR Menus Used in Restaurants, Cafes, and Hotels
The ordinary QR menus currently in use aim to display menus in a digital format but are static and do not prioritize user preferences. For instance, showing kebabs to a vegan user and offering promotions on them is irrelevant and even disturbing. Existing PDF menus, being digital replicas of printed versions, present numerous disadvantages in terms of user experience, while QR menus with inadequate infrastructure fall far short of utilizing their advantages.
Pardon Smart QR Menu recognizes users and provides personalized recommendations while also listing the most preferred items at the branch and offering different choices to users. An algorithm dynamically determines each business’s most beloved items by comparing click and navigation metrics. Additionally, as users continue to use Pardon, they encounter more accurate suggestions tailored to their preferences.
So, how does Pardon utilize artificial intelligence in the Smart Menu & Venue Recommendation Platform?
Pardon, the intelligent QR menu and branch recommendation platform uses artificial intelligence technology to offer users personalized menus based on their previous usage habits, the time of year, and the time of day. Simultaneously, when promoting products users might like, it also presents diverse menus suitable for every user at every business.
In addition to the benefits that Pardon’s AI technology provides to users, there are numerous advantages for businesses using Pardon. It contributes to increased sales, customer loyalty, and brand value through a quality and engaging menu. Furthermore, the listing of businesses on the Pardon platform with venue recommendations helps gain potential customers.
To experience the advantages of Pardon as a user, download our application now.
Link to download the application
If you are a restaurant, cafe, or hotel owner and want detailed information, fill out the form. Get informed about the Smart QR Menu.
Opening a Cafe/Restaurant
Opening a Cafe/Restaurant: Everything You Need to Know!
So, you’ve got the idea to open a cafe/restaurant, but if you’re unsure about the next steps, we’re here to guide you!
When determining the concept for your cafe/restaurant, consider the following:
Know Your Location and Target Audience:
Understand the location where you will open your cafe and identify your target audience. The concept you choose should align with the preferences of your potential customers. For instance, the customer base for a rooftop bar will differ from that of a boutique coffee shop. Consider supply and demand balance based on your location after conducting thorough market research.
Concept Design:
The details of your concept, from the menu to the lighting, are crucial. Ensure harmony and customization in every detail to make your cafe stand out. The current trend in the food and beverage sector emphasizes attention to detail, aesthetics, and uniqueness.
Furniture and Decor:
Select furniture and decor that align with your concept. You can develop your concept around a pattern, object, character, flower, or even a color. There are no limits to creativity in this aspect. We share a few websites that can support you in this regard;
https://www.glenandcompany.com/
https://www.gensler.com/
https://studios.com/
Social Media and Digitization:
Leverage social media to make your cafe more accessible and appealing. Instagram reels and aesthetically pleasing visuals can attract customers. Utilize platforms like Instagram for product photos and showcase the aesthetic corners of your establishment.
Essential Materials for Cafe/Restaurant:
Depending on your concept, the required materials will vary. Basic items include tables, chairs, spice sets, napkin holders, coffee machines, bar cabinets, and ice machines. If you want to access all these products easily, we share a few websites for you;
https://www.restaurantdepot.com/
https://www.samsclub.com/
https://www.webstaurantstore.com/
Menu and Software Selection:
Selecting the right digital menu is crucial. Read our detailed guide on choosing a digital menu here. Integrating software programs is essential for tracking sales, preventing errors, and saving time.
Software Programs for Cafes/Restaurants:
Explore automation systems, smart QR menus, accounting software, reservation programs, and Microsoft Office programs. These tools help streamline operations, improve efficiency, and enhance profitability.
Pardon Smart QR Menu Contribution:
Pardon Smart QR Menu, with its artificial intelligence algorithm, allows you to track customer behavior within the menu. Real-time analytics provide insights into product popularity and customer interactions. Features like pop-ups and campaigns help highlight specific products or categories. Pardon can contribute to up to a 20% increase in sales.
Remember, success in the competitive food and beverage industry requires attention to detail, creativity, and adaptation to emerging trends. Good luck with your cafe/restaurant venture!
Things to Consider When Creating QR Menu
Take Control of Your Restaurant Menu,
Things to Consider When Creating QR Menu
When preparing your menus in the highly competitive food and beverage sector, standing out and increasing the profitability and continuity of your business depend on careful menu planning. We have compiled the key points you need to pay attention to when preparing your menus.
- Since your menu is a kind of identity for your business, menu planning should be done meticulously.
- The menu concept should be determined based on the target audience and business dynamics you address.
- Menu sequencing rules should be followed when preparing the menu.
- Prepare menus that are suitable for a few different dietary types to respond to your customer’s preferences.
- The visuals of your menu should clearly and simply introduce the products.
- Consider the current economic conditions and the targeted profit margin when setting prices.
- If your business has unique products different from your competitors, present these products under a category like specials or special selections. This way, your business will be appealing to guests who want to try different flavors and will be a reason to be preferred by new customers.
- Include not only visuals or the product name in your menu but also information such as the product’s content, calories, allergens, etc.
- If your business is located in tourist-intensive areas, you can also include local flavors in your menu.
- If you are preparing a menu for the first time, you can seek professional help, or if you prefer not to, you can also examine the menus of your competitors and other businesses in the industry.
- By following current trends and making additions to your menu, you can achieve more profitability.
- Translating your menus into a few languages is an important factor in attracting tourists to your business.
- Your menus are also the best advertising tool for your business. You can include announcements, social media accounts, or information you want to be known about your business in your menu.
Contributions of QR Menu – Pardon Smart Menu Application
In recent years, QR menus have become a preferred option for business owners who want to catch up with the digitized world order instead of traditional menus. Pardon Smart QR Menu, where you can perform all these points we mentioned more easily and make instant updates, not only serves as a menu but also as a technology that increases your sales and allows you to analyze your business. Some standout features include the menu always being accessible, instant campaigns about products and product groups being conducted, customer feedback about the menu being received, multi-language options, and optional services for ordering and payment at the table. These are just a few of the highlighted points.
To see the advantages of Pardon as a user, download our application now.
If you are a restaurant, cafe, or hotel owner, fill out the form above for detailed information.
Learn about the Smart QR Menu.
Smart QR Menu Table Ordering Feature
Smart QR Menu – Order From Table
QR menu is a system where you can digitally showcase your menus, making the ordering process easier. Digital menus that customers can view by scanning the square code on the table with their smartphones have become quite common in recent years. Smart QR menu, on the other hand, has a more dynamic infrastructure compared to other QR menus
and is capable of recognizing the user. Smart QR menus offer features such as real-time unlimited updates, a management panel, real products and images, artificial intelligence analysis and recommendations, multi-language options, and optionally, table ordering and payment services. Providing dual-sided satisfaction, Smart QR menus are a technology that delivers your orders to you with minimal time loss.
So, what is the table ordering feature, one of the services we mentioned, and how does it work? The table ordering feature allows your guests to place orders at any time without the need for a waiter, thus increasing your sales. At the same time, you can easily track your orders, thus increasing customer satisfaction.
How to use the Smart QR Menu?
Your guests can scan the QR menu on your tables with their smartphones at any time without needing a waiter and thus view your menu digitally. After making their selection from the menu and placing their order in the kitchen according to the table number, all they need to do is wait for their order!
What are the contributions to businesses?
Thanks to our table ordering technology, your guests can place orders without wasting time, thereby reducing the workload of your employees. Your sales will also increase significantly due to the easily viewable menu and orders that your guests can place without needing a waiter. This will not only eliminate overlooked or pending orders but also prevent incorrect orders!
Where is it used?
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We offer our table ordering feature for businesses such as restaurants, cafes, hotels, and beaches. Our personalized Smart QR menus and table ordering feature prepared for over a thousand businesses will provide many benefits to your business, starting with increasing customer satisfaction and your sales.
Your guests can place orders in cafes or restaurants without needing a waiter, easily add notes, and leave tips. If they wish, they can pay their bill online with the online payment option. With our Smart Hotel Assistant service offered in hotels, your guests can place orders from their rooms and also place orders from where they enjoy the sun/holiday at the beach!
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How is the installation performed?
After registering your business with Pardon, your table and product information are defined in Pardon. Your customers access your menu with QR codes placed on your tables. You can track your orders from the panel provided to you. You can also accept online payments if you wish. You can manage your menu as you wish from your own account. Using Pardon is that easy!
Shortage of Qualified Staff in Restaurants and Hotels
Shortage of Qualified Staff in Restaurants and Hotels: Solution Ideas and the Role of Technology
The issue of a shortage of qualified staff in restaurants, cafes, and hotels, which is commonly encountered, arises from various reasons. These reasons are not solely related to personnel; factors such as the approach of businesses towards their staff and a stressful work environment also contribute to lowering the performance of employees.
Digging into the root of the problem, it can be observed that the lack of an education base in this field is a significant cause for these issues in many businesses today. Listing other reasons:
- The rapid increase in demand for the sector and the resulting shortage of qualified personnel due to the need for staff.
- Particularly in regions where tourism is intense, there is a high demand for personnel, but the existing personnel resources are insufficient to meet this demand.
- Factors such as long working hours, low wages, and a stressful work environment, which are among the problems faced by businesses, reduce the motivation of employees.
In addition to following the evolving trend in the tourism sector, the lack of development in staff profiles negatively impacts both the business and the people on the receiving end of the service. This issue can be addressed by businesses implementing policies to train qualified personnel. For example, offering training and development programs to staff can increase qualifications and help cultivate personnel suitable for the business culture and its sensitivities. Moreover, creating a better working environment for employees can make them feel more attached to the business. Additionally, promotional and awareness campaigns can be conducted to increase interest in the sector and attract young talent.
In conclusion, although the shortage of qualified personnel in businesses is a significant problem, it is a challenge that can be overcome with the right solutions. Businesses can address this issue by making structural changes in areas such as personal development, job satisfaction, and the use of technology.
From a technological standpoint, some systems can progress even without personnel, reducing the workload, preventing missed orders, and satisfying guests who cannot receive the desired attention. Pardon, understanding the critical nature of this problem for businesses, has developed products that can be a solution to this issue with the advancement of technology. The Smart QR Menu developed specifically for restaurants, cafes, and beaches, as well as the Smart Hotel Assistant developed for hotels, will play a significant role in addressing these problems.
About Smart QR Menu:
The QR menu service is a system where you can showcase your menus in a digital environment. However, with Pardon Smart QR Menu, it goes beyond simply displaying menus digitally. It is a product developed to assist in the entire ordering process, addressing issues such as the shortage of qualified personnel. Pardon Smart QR Menu Service Features:
- Instant and unlimited product addition/update capability
- Real products and visuals
- Artificial intelligence analyses are presented weekly and monthly
- Multi-language option
- Customer representative service
- The ability to Tableside ordering, call a waiter, and online bill payment optionto make instant announcements and discounts with pop-up announcements at desired times
- Personalized menu experience for your guests
- User-friendly and quality interface service
- The ability to track customer complaints/requests instantly through the feedback feature
- Cross-selling opportunity
- The opportunity to reach potential customers through the Pardon Venue Recommendation platform
About Smart Hotel Assistant:
Many hotels use our Smart Hotel Assistant, a product developed to address issues arising from language-related challenges and consequently, the shortage of qualified personnel. While guests place orders in their language through the QR code in beach areas, rooms, or any service point, the order panel is displayed in the language used by your staff. Other features of the Smart Hotel Assistant:
- Order placing, calling a waiter, and online bill payment option from all QR points in the hotel, eliminating time losses and missed orders in the business.
- All information about hotel points, such as opening-closing hours, free product lists, etc., is available at any desired point with a single QR code.
- Follow your comparative analyses under the hotel roof.
- Differentiate your services with a landing page.
- Track your requests instantly through the feedback feature created for your requests.
- Reach your guests with notifications and campaigns instantly.
- Reach potential customers through the Pardon Venue Recommendation platform.
- Share the announcements you want instantly with pop-up announcements.
In today’s world, where technology is leveraged, and businesses are increasingly digitized, we are in an era where such businesses are more popular. After completing social and technical factors, such as the business culture and providing staff with various training, as mentioned in our article, you can make your business more preferred by finding solutions to the problem of a shortage of qualified personnel with the support of technology.
AI based Smart QR Menu Service
Pardon Smart QR Menu: Dynamic, User-Friendly and AI based Smart QR Menu Service for Restaurants, Cafes, and Hotels.
In recent years, QR menus have become widely popular and user-friendly in establishments such as restaurants, cafes, hotels, beaches, and nightclubs, creating a significant transformation in the food and beverage industry. Pardon Smart QR Menu stands out from other QR menus by offering a dynamic structure and providing sales-boosting software solutions. In this article, we will discuss what QR menus are, how they are used in restaurants, cafes, and hotels, and highlight the benefits of Pardon Smart QR Menu for these sectors.
- What is a QR Menu?
A QR menu is a system used in establishments like restaurants, cafes, and hotels, allowing customers to showcase menus digitally and facilitating the ordering process. Customers can scan the QR code on the table with their smartphones to view the digital menu and easily place orders. Pardon Smart QR Menu, on the other hand, has a more dynamic structure than other QR menus. This special QR menu solution optimizes the customer experience by offering features such as instant unlimited updates, a management panel, real product images, artificial intelligence analysis and recommendations, and multilingual options. Additionally, it provides optional services for table orders and payments. Pardon Smart QR Menu is a technology that ensures mutual satisfaction for business owners and customers in restaurants, cafes, and hotels.
- Differences of Pardon Smart QR Menu from Other QR Menus
Pardon Smart QR Menu is specifically designed for businesses such as restaurants, cafes, hotels, beaches, shopping malls, and nightclubs. It aims to increase customer satisfaction by providing personalized QR menu solutions for thousands of businesses. The benefits provided by this solution to businesses include workforce savings, avoiding printing costs for constantly changing menus, instant price and product updates, increased workforce efficiency, and revenue growth through digitized menus.
- How to Create a QR Menu? What Steps to Follow
To create QR codes for Smart QR Menus, click the “Add Venue” button on the Pardon Panel and enter business information. Then, add branches with the “Add Branch” button, making the QR codes active. Add opening-closing hours to the branches and determine working hours. Add all world languages and currencies to the system through language and currency options. Next, create menu categories such as main dishes, breakfasts, hot drinks, specific to the business, and edit their images. Change names, arrangements, and sequences with subcategories. Then, create the table layout. Add tables in bulk with the “Add Table” button and assign a separate QR code to each table. The final step is to add products. Assign categories to products, add names, prices, and photos. Once all products are added, the QR menu is ready, and customers can easily place orders.
If you are a restaurant, cafe, or hotel owner, you can fill out the form for more information on Pardon Smart QR Menu.
Tips for Crafting Menus in the Food and Beverage Industry
Tips for Crafting Menus in the Food and Beverage Industry
In the highly competitive food and beverage sector, standing out and increasing the profitability of your business requires careful attention to important factors when crafting your menus. These tips will assist you in supporting the success of your business and satisfying your customers:
Menu Planning: Identity of Your Business
The menu serves as a representation of your business’s identity. Therefore, menu planning should be done with precision. Choose flavors and presentations that reflect the core characteristics of your business, providing customers with an unforgettable experience.
Target Audience and Business Dynamics
It is crucial to determine a menu concept that aligns with the target audience and business dynamics. Keep your menu constantly updated based on seasonal changes, regional preferences, and customer expectations.
Menu Sequencing Rules
Ensure that your menu follows sequencing rules, allowing customers to easily make selections. Consider factors such as categorization and price ordering to facilitate decision-making for customers.
Dietary Diversity
To cater to customer preferences, prepare menus that align with several different dietary types. Include options for vegetarian, vegan, or gluten-free diets, offering diversity to meet everyone’s needs
Visual Presentation
The visuals of your menu should effectively showcase products in a clear and straightforward manner. Attractive food photography and appealing presentations will capture the interest of customers
Pricing
Consider the current economic conditions and your targeted profit margin when determining pricing. Adopt a pricing policy that is both competitive and sustainable for the longevity of your business.
Special Selections and Specials
If your business offers unique products not found with competitors, present these items under a special category. Special selections create an enticing feature for customers looking to try new flavors
Information Presentation
Include not only product names and visuals in your menu but also important details such as product content, calorie information, allergens, etc. Show respect for your customers’ health and dietary preferences.
Local Flavors
If your business is located in a tourist-heavy area, incorporating local flavors into your menu can make it appealing to both local and international customers.
Stay Updated on Trends
Keep track of current trends in the industry to keep your menu relevant. Incorporate popular dishes and beverages into your menu to take advantage of opportunities.
Multi-Language Options
Translate your menus into several languages to attract tourists. Offering multi-language options facilitates easier access for international customers.
Advertising Tools
Menus serve as effective advertising tools for your business. Utilize announcements, social media accounts, and important information about your business in your menu to reach customers.
The Digitized World and QR Menus
In recent years, QR menus have become the preferred choice for businesses looking to adapt to the rapidly digitizing world instead of traditional menus. The Pardon Smart QR Menu is now available for easy and instant updates. This solution not only takes on the role of a menu but also helps increase your sales and better analyze your business. Additionally, it ensures that your customers can access your menu at any time, allows for instant campaigns on products and product groups, enables customer feedback, and offers multiple language options. Moreover, it provides optional services such as table side ordering and payment.
To experience the advantages of Pardon as a user, you can download the application now.
If you want more information about Pardon Smart QR Menu for your business, you can fill out this form to learn more.
Hidden Costs Created by Printed Menus and Ordinary PDF Menus: Cost Advantages Provided by Smart QR Menus
Hidden Costs Created by Printed Menus and Ordinary PDF Menus: Cost Advantages Provided by Smart QR Menusı
For all establishments in the restaurant, cafe, or food and beverage industry, menus are a fundamental way of presenting meal options to customers. However, traditional printed menus and menus in PDF format have some limitations and incur many costs for businesses. In this article, we will discuss these costs and why Pardon Smart QR Menu service is a better option compared to traditional and PDF menus.
The Inside Story of Printed Menus
First and foremost, as known throughout the industry, printed menus incur high costs for businesses, primarily due to printing expenses. In today’s world, where the transition to a sustainable global order is taking place, it is a fact that printed menus also create environmental costs for the future. Fluctuating menu prices that need constant updating due to economic changes increase the number of prints in paper menus, widening this gap. Additionally, avoiding the use of paper and paper-based products, which are priced in foreign currency due to being imported, is recommended while combating increased costs alongside inflation and other economic challenges.
Moreover, accessibility of your menu is one of the most critical points. Customers waiting for the waiter to review the menu at your establishment are considered a waste of time in the eyes of your guests. This also creates a workload for your business, especially during busy hours.
With the importance of hygiene, particularly highlighted with the COVID-19 pandemic, businesses face various problems with printed menus.
In September 2023, a business owner wanting to print menus would have an average cost of around 2,000 – 3,000 TL 5000-6000₺ for 20 pages of a low-quality menu. This cost needs to be evaluated with additional costs due to lack of updates. On average, a business in our country needs to update prices 5-6 times a year. Considering this, the printing costs for even the lowest-quality menu would be over 12,000 TL 24,000₺ annually.
Static PDF Menus
Although PDF menus seem like a good alternative to printed menus, they have a static structure and fall short in terms of user experience and instant updates that businesses want to make. The need for additional programs and professionals who know how to use these programs during the update process of PDF menus brings extra time and cost. The fact that PDF menus may not be displayed or readable on some mobile devices is another significant issue.
PDF menus do not provide interactive experiences for customers. For example, they have limitations in providing more information or visuals about menu options. Additionally, searching for text within PDF menus can be challenging, making it difficult for customers to find the dish they want.
Due to all these costs mentioned, all businesses in the food and beverage industry should transition to user, business, and environmentally friendly menus by abandoning these methods.
Increase Your Sales and Reduce Costs with Pardon Smart QR Menu!
Pardon, Turkey’s first and most preferred digital smart menu infrastructure, offers a new generation menu experience with features such as instant and unlimited updates and a user-friendly interface.
Pardon not only presents menus to users but also serves as a virtual employee within the business by minimizing labor costs with options such as tableside ordering, calling a waiter, bill payment, feedback, and unlimited language support.
With dynamically changing prices and products, the profitability of the business is always at the forefront. Products that need to be sold quickly can be highlighted through various features offered by Pardon. Additionally, Pardon personalizes features such as language, content information, and product photos to provide a personalized experience for users.
Pardon offers an interactive experience for users with instant announcements and campaigns within the menu. It is possible to triple your product sales with a pop-up campaign for a product you want to highlight at any time of the day. Moreover, one of Pardon’s most important features is artificial intelligence technology, providing menu navigation reports to partner businesses weekly and monthly. These data, compared with sales data, result in an increase in turnover of up to 30% in the business. Pardon continues to offer all these efforts and its evolving technology to partner businesses.
With Pardon, your business is also listed in the Pardon application, which is also a menu and venue recommendation platform. Your menu becomes more accessible, and with these features that take the user experience to the next level, a sense of belonging increases among your guests, making your business more preferred.
Is it possible to eliminate the lack of personnel in hotels with the Pardon Hotel Software Program?
Is it possible to eliminate the lack of personnel in hotels with the Pardon Hotel Software Program?
In the tourism sector, which is one of the most important sectors in the world and in Turkey, customer satisfaction is managed more sensitively compared to other sectors. The main goal of existing hotels and accommodation centers is to keep customer satisfaction at the highest level and to ensure that their guests stay in the happiest way possible, but the problems experienced in the sector lower the customer satisfaction standards. With the effect of the pandemic, the problems based on the lack of personnel, which have been experienced recently, are one of the reasons that negatively affect customer satisfaction.
So, are these problems just due to the pandemic?
The answer to that is unfortunately no. With the pandemic, the problems increased, but it would not be right to completely attribute the reason for this problem to the pandemic. According to the research on this problem, the lack of personnel in the hotels; shows itself at every stage of the tourism value chain. When we look at the numbers that emerged as a result of the research, the lack of personnel in the sector is reflected in the customers. As a result of this reflection, we see that the complaints from the guests have increased 5 times compared to 2018. Communication problems due to the lack of personnel, language breakdowns, and inadequate follow-up of the service make it difficult for the guests from time to time.
Thanks to our Smart Hotel Assistant service that we offer in hotels such as Pardon, our primary goal is to eliminate language-related communication problems and to offer hotel services to guests digitally. When we look at the service offered, it allows you to get the service you want from any point in the hotel, whenever you want, without having to talk to anyone. Thanks to Pardon’s artificial intelligence, it is our mission to analyze your consumption habits and preferences according to the service you want to receive and to provide you with the best experience. In addition, it aims to reduce the costs reflected in the hotel and to tolerate the employee shortage in the best way.
In order to access the service we provide in the easiest and fastest way, viewing all the services offered by the hotel on a single platform, namely Pardon, will enable your guests to easily access the facilities you offer. Pardon, allows your valued guests to easily view your services such as bar, spa, massage, and sauna while benefiting from accommodation service, on the other hand, it increases the sales rates by increasing the opportunity of cross-selling with campaigns and discounts. At the same time, it allows your guests to benefit from all your services instantly and up-to-date.
In short, Pardon Smart Hotel Assistant maximizes the experience of your guests, while increasing the sales of hotel businesses and greatly reducing the required workforce.
